• This week I’ve had the privilege of attending a client’s offsite event for three days of team games, knowledge sharing and building connections. This is the third year we’ve run something similar, each time building on the last, listening to the feedback from the team. A long time away from ‘business as usual’ but an opportunity to reflect on the value we create through being together.

    Team events are fertile ground for creating company legends and stories. A group challenge, a surprising win in a quiz, or even the chaos of building a spaghetti tower often becomes a story people retell. The in-jokes that spring up (“remember Ben and the marshmallow tower?”) quickly become memes that resurface in Slack or on meet-up days: in-person experiences you’ve shared with someone who usually sits on the other side of the world and you only ever see on a screen.

    The point isn’t just to laugh, although there was plenty of that. It’s that these shared moments give people anchors, common experiences they can draw on when work gets busy or tough. Stories remind teams of what’s possible, and memes give us a light-hearted way to stay connected. The People & Culture Manager wanted to ‘create memories’ and build stories that bind us together.

    Company stories carry meaning and build a sense of belonging, especially in start-up environments. They show what the company values, what behaviours are celebrated, and how challenges are overcome. When new employees hear them, and see how colleagues interact, they get an immediate sense of “how we do things here.”

    If you want a strong, human culture, you don’t just need strategy and values on paper. You need living stories, inside jokes, and space to create them. That’s why a well-designed team day is never just a nice-to-have — it’s part of the cultural fabric.

  • Sometimes you have to fire your clients. It doesn’t happen often, and as a consultant, it always feels risky. This week I had a falling out with a CEO. After he’d had a falling out with one of my team, and after we’d spent a lot of time trying to pour oil on troubled waters.

    We’d been working together for about a year and had been referred by an existing client. The CEO was direct, knew what he wanted and we’d already helped him to exit a couple of ‘troublesome’ team members. He called one day to say there was a safeguarding concern about an employee who was working their notice: what could we do about it?

    Without going into details, it turned out that the CEO and this employee had had a disagreement. The CEO wanted them out quickly – and cheaply, despite the contractual notice pay they were owed. Our proposed approach was a light-touch response, to acknowledge and de-escalate the situation. We could communicate with the employee and leave the CEO to get on with running the business. The employee would leave immediately with pay in lieu of notice. The CEO was much more bullish, calling the employee all sorts of names and determined to go for the jugular. Suspension letters, grievances and data subject access requests flew back and forth.

    It leaves me with a bad taste in my mouth. I’m trying to build a business our clients love to work with, and a business our clients trust. Ultimately this CEO didn’t trust us enough to feel we had his interests at heart or to trust our approach, based on years of experience, over his emotional reaction to the situation. Sometimes the beauty of being an external HR consultant is the the objective perspective you can bring to the tensest conflicts. But we have to be invited in. In this instance we just weren’t the right fit.

    The weirdest thing? They were both employment lawyers!

  • It’s Saturday afternoon. I’ve come into the office to catch up on business admin and invoicing. It’s quiet. There are no distractions. It shouldn’t take more than a couple of of hours.

    And yet … I’m halfway through and my mind begins to wander. I’ve been thinking recently about how to pull together the chaos of small business life, dog-walk musings, crazy HR tales, client insights and shape them into something worth sharing. Part journal, part therapy and part social experiment.

    An hour later I have a new domain name, logo and my very first post. Welcome along. Let’s see where this goes …

    People are peculiar. 20 years as an HR consultant has shown me that. They’re also inspiring, funny and endlessly fascinating. This is my way of making sense of it all and finding the quiet lessons hidden in everyday working life.